Dataplex Repairs

Repair Services Available

 

On-site repairs Rapid Exchange After Hours

Fixed Price Repair Priority Repair Service Hours of Service

Dataplex offers a complete repair package to the data communications user, providing cost effective & innovative solutions.

On Site service (certain areas only)

Offers on-site service of customer equipment and repair through replacement of whole unit, sub-assembly or parts. On-site repair service would typically apply to large and critical installations. Advance notice preferred.

Rapid Exchange

Offering fast turn-around time from an Authorized Dataplex Service Center, this service provides a Whole/part Unit Exchange Service during the time taken to repair the client's unit. This is on most units – call to confirm availability.

After Hours call-outs- Prior arrangement required

Offers on-site service/repair of customer equipment outside normal office hours. On payment of the appropriate rate, the customer will have access to the services of an engineer, if required, during the agreed hours. If in response to the customer's service request, it is necessary for the engineer to visit the client's site, the appropriate Call-Out charge will also apply.

Fixed Price Repair

Defective whole-unit equipment is returned for repair to an Authorized Dataplex Repair Center and a fixed repair price is charged. This option would be offered on Out of Warranty equipment at the time of logging the repair with the Service Center. The Fixed Price service only applies to locally repairable products and cannot be offered if the Printed Circuit Board(s), as the equipment maybe irreparably damaged. Fixed Price Repair is a non-contract service. Extremely difficult repairs may be subject to an increased fee, or be made ‘not viable’ for repair. Rodent infested units will not be repaired due to health issues and the nature of the damage caused.

Priorities Repair Service

On returning failed equipment for repair to an Authorized Dataplex Repair Center, customers are advise a of the repair turnaround time. However, if a customer's unit is used in a critical application, Dataplex may (call to confirm) provide a Priority Repair Service of 24 or 48 hours repair turnaround time, or if a customer requires on-site service. A surcharge is payable for the priority service in addition to the normal service charges applicable.Dataplex will always strive to offer a quick turn around time, however, cannot guarantee, especially for discontinued models.

Hours of Service

Hours of cover for all services are from 9am to 5pm Monday to Friday public holidays excepted. For coverage outside these hours, call for after hours service: John Vanderzee on 0407 834683

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